Return and Refund Policy
At The Rookie Store, we strive to ensure your satisfaction with every purchase. However, due to the nature of print-on-demand products, we have specific guidelines for returns and refunds. Please read our policy carefully.
1. Eligibility for Returns
We accept returns only under the following conditions:
- The item received is defective or damaged.
- The design or size delivered is incorrect compared to your order.
Returns are not accepted for:
- Change of mind or incorrect size selection (please refer to our Size Guide before ordering).
- Slight color variations due to monitor settings or printing processes.
2. Timeframe for Returns
- All return requests must be initiated within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original condition with tags intact.
3. How to Request a Return
To request a return, please follow these steps:
- Email us at therookiestore2024@gmail.com with the subject line: “Return Request - Order #[Your Order Number].”
- Include the following details in your email:
- Your full name and contact information.
- Order number and date of purchase.
- Clear photos of the defective, damaged, or incorrect item.
Our team will review your request and respond within 2-3 business days with further instructions.
4. Refunds
- Once your return is approved and received, we will process a refund to your original payment method.
- Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.
5. Replacements
- If you prefer a replacement instead of a refund, we will ship a new item free of charge after approving the return.
6. Shipping Costs
- If the return is due to our error (e.g., defective or incorrect product), we will cover the shipping costs.
- For other cases, the customer is responsible for return shipping costs.
7. Non-Returnable Items
The following items are non-returnable:
- Customized t-shirts with personal designs.
- Clearance or sale items.
8. Contact Us
If you have any questions or concerns about our Return and Refund Policy, feel free to contact us:
- Email: therookiestore2024@gmail.com
- Phone: +91 12345 67890